Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Satsuma Bamboo and Organic’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.  The term ‘Satsuma Bamboo and Organic’ or ‘us’ or ‘we’ refers to the owner of the website ,whose registered office is 99 Tonge Road, Sittingbourne, Kent , ME10 3NR, United Kingdom.   The term ‘you’ refers to the user or viewer of our website.  The use of this website is subject to the following terms of use:  -The content of the pages of this website is for your general information and use only. It is subject to change without notice.  -Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.  -Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.  -This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.  -All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.  -Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.  -From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).  -You may not create a link to this website from another website or document without Satsuma Bamboo and Organic’s prior written consent.  -Your use of this website and any dispute arising out of such use of the website is subject to the laws of United Kingdom. Product Images and Descriptions-  Every care has been taken to describe products as accurately as possible.  In some cases slight colour variations may occur through the colour reproduction process.
Delivery-  Subject to availability, we will normally dispatch goods within 48 hours.  U.K  Standard Delivery is available Monday to Saturday, excluding public holidays - £3.95 (within 2-5 working days).   Next day delivery for orders we receive before 12 noon on a working day, we will deliver the next working day. If your order is delayed, you will receive a notification via email or call and we will refund the delivery charge. Working days are Monday to Friday (excluding public holidays). Next day delivery unfortunately cannot be offered to postcodes outside mainland Britain.  Europe: Standard charge £6.00 & Air mail and/or International signed for will be used.  International(rest of world): Standard charge £8 & Air mail and/or International signed for will be used.  Any goods ordered for delivery outside the U.K. may be subject to import duties and/or additional taxes or expenses. You will be responsible of any such duties and/or taxes in addition to our price including the cost of delivery.
-Returns-  We want you to be happy with your Satsuma Unique Nursing Scarf.  If you are not, please return your order to the address below within 14 days from the date of order and we will give you a full refund or exchange, excluding the delivery charge.  Please note, all purchases must be returned: unworn, undamaged, unwashed and in their original packaging with the labelling attached.  We can not accept items, If they have been damaged by wear.  Please send your returns to the address below and make sure you get a proof of postage when returning items to us as we cannot be hold responsible for goods lost in transit.  Return / Exchange Address:  Gulay Jarvis 99 Tonge Road Sittingbourne, Kent ME10 3NR 

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