Real Organic Foods is the trading name of The Real Organic Foods Company Ltd which is registered in England and Wales – Company No: 3951990 and is VAT registered – No: 787 6432 78
Our basic delivery charge is £4.95 including VAT for all deliveries to Mainland UK excluding Highlands & Islands. All orders to this area over £60.00 are delivered free of charge. Delivery Charges to other countries and regions of the UK are as follows:
UK mainland excluding Highlands and Islands, Northern Ireland and Channel Islands £4.95
Highlands and Islands £11.50
Northern Ireland, Channel Islands £7.50
Northern EU ( Belgium, Luxembourg, Netherlands, Denmark, France, Germany & Monaco ) £12.50
Scandinavia and Baltic area ( Finland, Lithuania, Norway, Poland, Sweden ) £29.50
Southern EU ( Italy, Spain, Greece & Portugal, Corsica ) £22.50
USA & Canada – Not available at this time Coming shortly
Orders are normally dispatched within three working days but please allow up to seven working days for delivery; if there is likely to be a delay beyond seven working days, we will inform you as soon as possible. We cannot arrange for orders to be delivered at weekends or on Bank Holidays.
You will need to be at home to sign for the delivery or leave instructions in the order page when placing your order for the driver to leave the package in a safe place.
Real Organic Foods will always replace faulty or damaged products free of charge. Breakages must be notified within 48 hours of delivery. If a product is not to your satisfaction for reasons other than damage or breakage, please contact us before returning the product. Your statutory rights are not affected.
For non-perishable goods you have the legal right under the Distance Selling Regulations to cancel your Order within seven days of receipt of your goods (with the exception of any made to Order items). You do not need to give us any reason for canceling your contract nor will you have to pay a penalty. However, you will need to notify us by email or post if you wish to cancel your contract. For non-perishable items, you shall bear the cost of any product returns except where the product is faulty or in unsatisfactory condition.
Returned goods must be received within twenty-one days of delivery. Once you have notified us that you are cancelling your contract, any sum debited to us will be re-credited to your account as soon as possible and in any event within thirty days of your Order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when they were dispatched to you.