Your Order 1.1 Your order will be dispatched on the same day but no later than 2 working days. 1.2 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected. If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account. Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additional non-returnable items: Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at the section “Contact seller” that you will find in the product page that you bought or send an email to marketplace@organics.com Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at marketplace@organics.com contact us at the section “Contact seller” that you will find in the product page that you bought and send your item to: Perfect Body & Heart Cafe Ltd, 84 Ealing Village London W5 2EA. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: Perfect Body & Heart Cafe Ltd 84 Ealing Village London W5 2EA You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping and Customs Duty 1.1 Your order will be dispatched on the same day but no later than 2 working days. Delivery time is 3-5 working days in UK. 1.2 All orders received by us are shipped subject to availability. 1.3 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund. 1.4 If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs including TAX incurred in the country to which the products are shipped. Furthermore, your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs. Perfect Body & Heart Cafe Ltd 84 Ealing Village London, W5 2EA Country of Incorporation: England and Wales Company Registration Number: 10348448 VAT: GB250775695 Registered office 84 Ealing Village, London, W5 2EA
All deliveries to Mainland UK and Northern Ireland excluding Highlands & Islands: 1-3 product £2.30 including VAT(excluding heavy items over 1Kg), 4-7 items £5.99 including VAT, over 8 items are delivered free of charge. Delivery charges to other regions of the UK up to 7 items are as follows: UK Channel Island £4.95 Highlands and Islands £8.90 Orders are normally dispatched on the same day of order but no later than 2 working days but please allow up to seven working days for delivery; if there is likely to be a delay beyond seven working days, we will inform you as soon as possible. We cannot arrange for orders to be delivered at weekends or on Bank Holidays. You will need to be at home to sign for the delivery or leave instructions in the order page when placing your order for the driver to leave the package in a safe place. If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs including TAX incurred in the country to which the products are shipped. Furthermore, your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additional non-returnable items: Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We only replace items if they are defective or damaged by delivery. If you need to exchange it for the same item, send us an email at perfectbody@heartcafe.life or perfectbodyltd@gmail.com

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