1. Product Pricing and Title
1.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.
1.2 We reserve the right to alter all products pricing without notice.
1.3 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account.
2. Your Order
2.1 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
2.2 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
3. Shipping and Customs Duty
3.1 All orders received by us are shipped subject to availability.
3.2 We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.
3.3 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfillment company or a full refund.
3.4 If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.
We aim to process, pack and ship orders within one working day, though this cannot be guaranteed, especially at busy periods.
Our standard FREE delivery is by Royal Mail 2nd Class Parcels which is usually delviered within 3 days of shipping, including Saturdays. You can upgrade to Royal Mail 1st Class Parcel delivery which is usually delivered next day from shipping, including Saturdays.
Orders that weigh over 2kg (including packaging) will be sent by APC overnight courier
You may return items within 10 days for a full refund, providing that they are unopened and un-used and in their original condition.
Please contact us to confirm before sending any item back.