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SHIPPING We make all of our SS20 collection to order, which means we need time to create your beautiful clothing. Orders will therefore be dispatched within 5 business days of receipt of payment subject to availability. Canada Post is used for all deliveries. Deliveries will be tracked and require a signature. * Shipping delays may occur with Canada Post during high peak shipping times, which we cannot control. INTERNATIONAL SHIPPING You may be required to may customs taxes in order to receive your package, it is your responsibility to pay fees associated with your order. Should your package be returned to us because customs or duties were not paid, you will be issued a store credit. RETURNS POLICY If you are not happy with your online purchase once it has been delivered to you, you may return the goods within 7 working days of delivery for a refund, Shipping costs are non refundable. Returns Address: 1 - 475 West 19th Ave, Vancouver, V5Y2B8, BC All returns by signed for post only please. The product you return must be unused and in the same condition that you initially received it. The customer is responsible for the return postage costs. All returns must be sent recorded/signed for delivery and a tracking number must be provided. You are responsible for the safekeeping of the goods and taking care of them until they are returned. We do not accept liability for returned goods that have been damaged during transit back to us. Please ensure therefore that you wrap and package the products thoroughly to avoid any breakages. CANCELLATIONS If you wish to cancel your order, please email us as soon as possible as we try to process your orders promptly, and in some cases begin making your SS20 item. If your order has already been dispatched to you please do not open the package but return the goods to us in accordance with our Returns Policy above.